Global Shipping & Returns Policy
Phu Van Huong is dedicated to providing an exceptional and peaceful shopping experience — from meticulous moisture-proof packaging to transparent international shipping rules.
📦 1. Worldwide Express Shipping & Delivery
1.1. International Logistics (US & Global)
- Estimated Delivery Time: 7 – 21 business days via premier international air carriers (DHL Express, FedEx, EMS Global).
- Subsidized Shipping Tiers (Calculated at 25,000 VND / 1 USD):
- Orders under $200 USD: Standard International Express Air Shipping is $96 USD (actual airfreight cost).
- Orders from $200 to $399 USD: Phu Van Huong SUBSIDIZES 50% OF EXPRESS AIR SHIPPING — you pay only $48 USD.
- Orders $400 USD and above: FREE WORLDWIDE EXPRESS AIR SHIPPING ($0 USD).
- Tracking Code: As soon as your parcel completes air customs clearance from Vietnam, an international air tracking number will be sent to your email or WhatsApp for 24/7 real-time tracking.
🛡️ 2. Quality Guarantee & Return Policies
2.1. Handcrafting Guarantee
- Combustion Guarantee: Every incense stick is guaranteed to burn steadily and continuously for 45 to 60 minutes without extinguishing prematurely. Zero synthetic accelerants, non-toxic ash.
- Transit Breakage Protection: Products are packaged in thick glass tubes with copper caps and multi-layer shock-absorbing cushioning. In the rare event of transit damage, Phu Van Huong provides immediate replacement dispatch or a 100% refund.
⚠️ 2.2. International Order Returns Notice (Final Sale Abroad)
Due to strict international agricultural and botanical customs regulations, Phu Van Huong DOES NOT ACCEPT PHYSICAL RETURNS (FINAL SALE) for exported orders once cleared abroad.
Why? Natural herbal and agarwood botanical items shipped back into Vietnam face prohibitive import tariffs, airport warehousing fees, and enterprise phytosanitary quarantine permits that individual senders cannot facilitate.
🛡️ Our Quality Assurance for International Customers:
- Every single stick is hand-inspected by master makers before leaving the workshop, sealed in airtight glass tubes with rubber gaskets.
- Parcels are wrapped in multi-layer bubble wrap and reinforced corrugated cardboard.
- In the unlikely event of carrier loss or severe transit damage (confirmed by carrier report), we immediately provide insurance reimbursement or full product re-shipment.
Need Assistance With Your Order?
Our customer care team is always here to assist you with any questions or custom inquiries.
📧 Email: [email protected]
📍 Workshop: Thuong Dat, Thanh Dong Ward, Hai Phong City, Vietnam